You will have to share your order number (from the order confirmation email or SMS) with us, along with the reason for your return.
The window within which you can replace a product varies as per partner brand policy. This information is available under the Replacement tab on the product page.
Replacement are not possible in cases other than physical damage or products are not as per the orders.
Unfortunately, if a pick-up facility is not available for your pin code, we will request you to courier the products you want to return to us. Please share your airway bill details/copy with us, and we’ll refund the courier charges to you as per the replacement policy, after the product has passed our quality checks..
When you return a product, please ensure that it is in its original condition and original packaging. Also include the original box, as part of the return package. We can’t refund or exchange products if their tags/labels or seals have been tampered with – so do be careful. If you need the product code, it’s mentioned on the website.
Yes, you can. To replace part of your order:
It takes 24-48 hours to process a return request, once we receive it from you. If your request is accepted, a pick-up will be arranged in 3-5 working days, depending on your location.
Please get in touch with Customer Care for assistance in such a case. Alternatively, you can inform our logistics partner of your decision to keep the product when he comes to pick it up
If all or part of your order does not match the product description, please get in touch with Customer Care as soon as possible with images of the product received. You can also initiate a return.